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HOTELS, LODGING & RESORTS
For over 100 years, Guest Services has led the way in creating customized management concepts for private resorts, hotels, and National Park Service and state park lodging properties across the United States.
Driving Loyalty Through Outstanding Guest Experiences
The hotel, lodging and resort industry is the intersection of everything we do exceptionally, from world-class hospitality and outstanding dining to strong operations and revenue management.
The industry requires expertise; the market demands innovation – we provide both.
Led by an exceptional leadership team, we ensure that rigorous standards and principles are upheld. Our comprehensive turnkey product includes all aspects of our corporate resources: Information Technology, Revenue Management, Marketing, Accounting, Food and Beverage, Recruiting, Training, and Human Resources.
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The moment we receive a new contract, our team begins executing the implementation of a suite of programs including, but not limited to the following:
- Customized property management systems and point of sale systems
- Customer relationship management implementation
- An internal business communications platform allowing cross-team communication
- Made-to-order graphic design suite for menus, digital and physical signage, fliers, and all other communications pieces
- New website optimized for SEO, User Experience, and to drive revenue
- User-generated content curation platforms, content management systems, and social media advertising strategies
- Sustainability initiatives include the introduction of charging stations, bulk amenities, more efficient housekeeping processes, and other environmental optimizations
- Overall asset management
- Recruiting, hiring, training, coaching, and ongoing performance evaluation to ensure award-winning experiences.
This execution starts on day one, by the company’s internal “Activate” team which has proven to be one of the most experienced in the industry.
Our record of sustainable growth for the properties under our management, combined with the longevity and strength of our client relationships, stands as testimony to the value of the resources we offer.