Our Story

Guest Services has provided excellent hospitality for more than a century as one of the Nation’s premier hospitality management companies. We’re proud of who we are and where we come from, and we look forward to another 100 years of excellence.

LEGENDARY HOSPITALITY

In 1917, Guest Services was created with the goal of providing exceptional guest experiences. What began as a company providing food services to government facilities in Washington, D.C., has grown to employ thousands of team members today, serving over 35 million guests annually at more than 250 facilities nationwide.

By staying committed to our humble roots and our founding principles of valuing our team members, clients, and guests above all else, we have earned our reputation as the premier hospitality management company in the United States.

MORE THAN A CENTURY OF EXPANSION AND INNOVATION

We proudly provide a powerful and fully comprehensive suite of hospitality management solutions for our clients in various areas. This includes dining services, resorts and hotels, recreational and leisure activities, unique retail and merchandise outlets, special events, condominium management, and senior living; and we continue to expand our offerings.

We create individualized strategies for our clients to provide maximum value, peak efficiency, and outstanding guest satisfaction ratings. Our made-to-order approach allows us to address each organization’s unique mission, vision, values, customers, and environment to ensure their needs are met.

Whether we’re working with private or public businesses, national or state parks, for-profit companies or nonprofits, Guest Services’ proven experience has earned us treasured and long-lasting partnerships with some of the hospitality industry’s, and the country’s, most influential organizations. Our consistent delivery of the highest management service standards across a wide variety of client sites makes us one of the most distinct operators in the field.

We Are Committed to You

Guest Services treats all people with dignity, respect, and equality. This core philosophy is critical in helping to propel us into the next century of our operations.

To all of our team members, clients, and guests, we give our unwavering commitment.