Celebrating the Stories Behind the National Mall: A Thank You to Our Kiosk Team
December 24, 2024 | Uncategorized
The National Mall is more than just a collection of iconic landmarks—it’s a living, breathing part of American history, visited by millions every year. At the heart of this experience are our dedicated Guest Services, Inc. kiosk team members, who serve visitors with enthusiasm, professionalism, and a personal touch that creates unforgettable memories.
To honor their incredible contributions, we invited our kiosk team members to share their most memorable moments working on the National Mall. Their stories offer a glimpse into the history they’ve witnessed, the challenges they’ve overcome, and the pride they take in being part of this extraordinary place.
The National Mall: A Place Like No Other
Did you know that the National Mall attracts more than 25 million visitors annually? That’s more than Yellowstone, Yosemite, and the Grand Canyon combined. Spanning over 300 acres with 9,000 trees and 26 miles of pedestrian sidewalks, it’s a monumental space that serves as a hub for history, culture, and recreation.
Guest Services, Inc. has played an essential role in enhancing the visitor experience for decades, serving about 1 million annually and over 40 million guests since we began operations. Our kiosks provide refreshments, gifts, and smiles to tourists from all over the world.
Team Member Stories: The Heart of the Mall
Tiffany Harper – Lincoln Food
“I had the pleasure of working the day of the 60th Anniversary of the ‘I Have a Dream’ speech, which brought out Al Sharpton and a lot of African American Frat Brothers and Political Leaders, and it was such an honor to be a part of that history. I also had the pleasure of working Barack Obama’s Inauguration.”
Brenda Wimbush – Manager Natural History
“It was freezing cold during President Ronald Reagan and the first President Barack Obama Inauguration, and it was such a pleasure to be able to be working during history having the first African American President. Also, I had the pleasure of working at various events such as The Black Family Reunion, Folklife Festival, in which I had to run the most successful BBQ and Lemonade Tent.”
Paulette Lassiter – District Manager
“It was such an amazing experience to work in the VIP tents at The National Lighting of the Christmas Tree for President Barack Obama, and I was able to meet so many singers and movie stars ranging from Baby Face, James Taylor, Trisha Yearwood, and Tom Hanks, just to name a few. But the best moment of them all was when I met the entire Dallas Cowboys Football Team along with Jerry Jones at the Lincoln Memorial.”
Stacey Turner – Jefferson Food
“My memorable moment on the National Mall was in 2000 working the Americans Millennium with President Bill Clinton, and it was a star-studded affair, and I remember it like it was yesterday. It was so cold, and when we finished working, it was about eight of us on a golf cart with Ms. Paulette, and we almost flipped over. But the most memorable event was always July 4th and the wonderful fireworks.”
Pauline Akinbowale – American History
“I was so excited to witness the opening of The National Museum of African American History and Culture. It was so wonderful seeing this museum representing our culture.”
Ruth Riddick – Lincoln South Retail
“After joining Guest Services Inc. in November 1997, we opened The Peace Corps Store. On September 15, 1998, Bill and Hillary Clinton, Arnold Schwarzenegger and his wife, Maria Shriver, along with Queen Noor of Jordan attended the dedication of The New Peace Corps Headquarters here in Washington, DC. Guest Services managed The Gift Shop inside the headquarters. On that day, all of the volunteers were so excited to see Arnold, and his presence overshadowed The Queen and President Clinton. After the ceremony, Mr. Clinton came into the Gift Shop to purchase some items, and all of the reporters wanted to know what he purchased. Of course, we couldn’t say.”
Seble Seyum – Jefferson Food
“In 2013, at the 50th Anniversary of MLK Jr.’s ‘I Have a Dream’ speech celebration, we had a pass to access the secured areas. We met and saw numerous celebrities, but Oprah Winfrey’s was the most memorable. I asked her if I can get a hug, and she agreed and gave me a huge hug. Melaku was able to capture some pictures. Then her security people surrounded her and rushed her away. And then I became the celebrity—strangers were hugging me left and right and asked to share the pictures I took with her.”
*Take a closer look at the unforgettable moments captured on the National Mall! One photo features Paulette Lassiter, District Manager, alongside Jerry Jones, owner of the Dallas Cowboys, while another highlights the Cowboys team during their visit to this iconic landmark.
A Legacy of Service and History
These stories are just a glimpse into the incredible experiences our team has had over the years. From serving during presidential inaugurations to meeting world-famous celebrities, our kiosk employees have been on the frontlines of history while providing exceptional service to millions of visitors.
Their dedication reflects the mission of Guest Services, Inc. and ensures that every visitor’s trip to the National Mall is memorable. Thank you to all of our employees for your hard work, passion, and commitment.