Author Archives: Quinn Pochekailo

Adventures Unbound, Capital Collection

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What Are Adventures Unbound Collections?

One of the most significant goals of Adventures Unbound is to help generate a sense of connection between our team members regionally and nationally. A “Collection” refers to a curated group of travel experiences each centered around specific themes and destinations that showcase natural beauty and cultural richness. These Collections, such as the Capital Collection which we will discuss in this article, are designed to provide guests with immersive and transformative experiences, enhancing their connection with the environment and the local culture. 

Meet the Capital Collection

To learn more about the Capital Collection and how it compares to our Boating in DC brand, we interviewed Chris Bloyer, Senior Director of Operations, and CJ Brenner, Operations Manager.

 

 

For our team members, understanding the Capital Collection is crucial as it represents a commitment to delivering exceptional service and experiences in the Washington, D.C. area. This knowledge will enable our team to better engage with guests and embody the brand’s values, promoting a cohesive and informed team environment.

The connection between these properties will also help internal career opportunities enabling team members to explore other paths, learn from properties they might not know about, and receive more support. Cross-promotional opportunities will enable new product ideas like all-encompassing summer camps as well as different packages and discounts.

 

 

We look forward to seeing collaboration between the Capital Collection as we continue to expand this exciting set of destinations.

Adventures Unbound: Navigating the Latest Brand Launch Updates

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Welcome to the next chapter in Guest Services, Inc.’s journey of innovation and growth! With Nico Foris, CEO, spearheading the introduction of Adventures Unbound in a recent company-wide webcast, we’re on the brink of revolutionizing our brand experience. This initiative isn’t just a new name; it’s a new era of opportunity, both for our guests and for you, our valued team members. Stay informed, stay engaged, and let’s embark on this exciting adventure together!

 

Guest Services, Inc. CEO Introduces Adventures Unbound

In a recent company-wide webcast, Foris officially announced and discussed how Adventures Unbound would revolutionize Guest Services, Inc. In case you missed it, the full video is available on the intranet.

 

Did You Get The Adventures Unbound Handout?

As an active Guest Services, Inc. team member, you should have received a factsheet that discusses some of the intricacies of Adventures Unbound. The handout serves as an informative guide, outlining the essence of Adventures Unbound, a brand dedicated to enhancing guest experiences, but also offering fresh opportunities for team members. It emphasizes the brand’s mission to connect guests with nature and highlights the core values central to Adventures Unbound’s philosophy, including superior quality, customer service, and integrity.

The factsheet also details the numerous benefits and professional growth opportunities available to team members through internal engagement activities, cross-promotions, and innovative service programs. This internal communication is a vital part of the Adventures Unbound strategy, aiming to build a knowledgeable and enthusiastic team capable of delivering exceptional guest experiences under the Adventures Unbound banner. You can download the handout here if you never received one.

 

Adventures Unbound Brand Activation Training

Have more questions? Discover how Adventures Unbound will enhance your role – visit The Core on our intranet for an essential training module that brings this exciting initiative to life for all team members.

 

2024 Travel  & Adventure Show

The Adventures Unbound team participated in the 2024 Travel & Adventure Show series, a premier event in the U.S. for travel enthusiasts and industry professionals, which helped play a crucial role in the new brand’s launch. These shows, which attract thousands of attendees interested in exploring vacation options and learning about new travel trends, served as an ideal platform for introducing Adventures Unbound to a wide audience. The team showcased booths in multiple strategic locations:

  • Chicago
  • Denver
  • New York
  • Los Angeles
  • Phoenix
  • Washington D.C.
  • Atlanta
  • San Francisco
  • Dallas

Establishing a presence in various U.S. cities allowed for direct engagement with potential customers, helping to establish the brand’s identity in the competitive travel market. It was an effective approach to building brand awareness and aligning with Adventures Unbound’s mission to offer unique outdoor experiences

 

What Should Team Members Expect Next?

If you’re currently operating at one of the properties under the Adventures Unbound umbrella, you can expect new onsite signage to promote the initiative, updated uniforms and swag items, and questions from guests about the new initiative. We want you to be as well-equipped and comfortable as possible, so please be sure to participate in the training, read the team member handouts, and let your managers know if you have any questions.

Musical Instrument Museum Wins 2023 Q Award

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Congratulations to Thomas Painter and the Guest Services team members at the Musical Instrument Museum (“MIM”) in Phoenix, Arizona! The Q Award is presented to the unit that receives the highest Quality Assurance score in the Company. The MIM operations received an outstanding total score of 96.3%.

MIM is only 14 years old, but rates as one of the most unique and most visited attractions in Arizona. At over 200,000 square feet and a collection of more than 13,400 instruments and associated objects, MIM is the largest museum devoted to the art of the musical instrument.

To highlight the success achieved this past year at MIM, our Insider team met with Joe Van Hooser, Managing Director of Food & Beverage to discuss how the MIM team does such an excellent job keeping their quality assurance scores high.

Joe also discussed his confidence in Thomas Painter, the General Manager of F&B at MIM. “Thomas has been a breath of fresh air since his hire in early 2022. He is a true professional, extremely knowledgeable, and has a vast amount of experience. A golden shoo-in for MIM,” says Joe.

We also met with Thomas, who added, “Achieving the score was a goal from the outset of my tenure here. As a matter of fact, in early 2022, when Joe Van Hooser shared the Q Award parameters with me, I boasted that we would win that award in 2024. Typically, I am not so boastful, but I am constantly trying to set high standards for our team and felt that we were onto something with a very strong core.”

When asked if there is anything he is looking forward to in 2024, Thomas said, “Yes! More growth in all outlets and more creative GSI-initiated events like our Wine Dinner. This year we will explore Dinner Shows on the Main Courtyard at MIM and Seasonal Jazz Brunches.”

We’d also like to list the Honorable mentions of units below which scored 95% and above in 2023. In addition, there were a total of 48 units that scored 93% or above.

Callville Bay Food and Beverage, NV
Cottonwood Cove Retail, AZ
Willow Beach Recreation, AZ
Echo Bay RV Village, NV
Fletchers Cove Boathouse, D.C.
Cottonwood Cove Recreation, AZ
Cottonwood Cove Dining, AZ
Lincoln Memorial Retail South, D.C.
Callville Bay Retail, NV
Weeki Wachee State Park Rentals, FL
Lincoln Memorial Retail North, D.C.
Willow Beach Retail, AZ
Temple Bar Retail, AZ
Rainbow Springs State Park Boat Rentals, FL
Watkins Glen State Park Lower Café, NY
Rainbow Springs State Park Tube Rentals, FL

Congratulations to all properties on a great year!