In a remarkable display of quick thinking and bravery, Cole Murphy, Natick Site Manager, and Maddie Olstein, Shift Supervisor, team members at the Massachusetts Boathouse in Cochituate State Park, recently helped save a bystander from drowning at the state park beach. Their decisive actions proved crucial in the life-threatening situation.
On July 22, 2024, at 1:00 pm EST, a near-drowning incident unfolded at the state park beach where Guest Services operates. A bystander urgently ran to the boathouse, shouting that someone was drowning. Without hesitation, Cole and Maddie rushed to the scene. Upon arrival, they found the victim lying motionless at the water’s edge, with bystanders already attempting CPR. Cole immediately assessed the situation and provided guidance on performing more effective CPR. “She was still unconscious, going in and out of states of breathing and not breathing,” Cole recalled. Maddie, a trained lifeguard with experience in health care, worked to maintain the victim’s airway and ensure she remained stable until paramedics arrived.
Cole and Maddie’s swift response was instrumental in stabilizing the victim. Cole noticed that the bystanders had not administered rescue breaths and urged them to do so, leading to the victim spitting up water and beginning to breathe faintly. Meanwhile, Maddie ensured the victim was kept on her side, performing sternal rubs to stimulate her body. “We just tried to keep her breathing, keep her conscious,” Maddie explained. Despite the stressful environment and the challenges they faced, their training allowed them to remain calm and focused.
Building a Culture of Safety Through Proactive Leadership
The life-saving actions of Cole and Maddie underscore the critical role that proper training plays in emergency situations. Their preparedness, in addition to Maddie’s background in healthcare, was greatly influenced by the CPR program implemented by CJ Brenner, Operations Manager, who teaches the American Red Cross First Aid, AED, and CPR Class for Adults and Pediatrics. CJ says, “We strive for 100% compliance, so all staff are trained and ready to help.”
The class uses blended learning, first requiring team members to complete a 3-hour online course that involves training videos, quizzes, and scenarios. Then, they complete the in-person Skills Assessment with CJ which involves reviewing videos, going through slides, and practicing the skills on mannequins. Then, they complete the in-person Skills Assessment.
“It’s a need-to-know thing if you work near bodies of water, especially in a place like this. The CPR training we received was thorough and really prepared us for situations like this. Without it, the outcome could have been very different,” Cole remarked, reflecting on the training he received.
How Other Managers Can Learn From This Experience
How do Massachusetts Boathouse teams prepare for disaster or emergency events?
“Our team prepares through regular training, strict safety protocols, and clear communication,” says Ben Schanzer, Operations Manager. This includes CPR, First Aid, and Water Emergency Response training, plus debriefing after incidents to improve future responses.
Any recommendations for other managers?
“Regularly update and refresh staff training,” Ben advises. He also emphasizes:
- Supporting staff after critical incidents.
- Fostering a culture of safety by reviewing protocols, reporting hazards, and encouraging discussions.
“Prioritizing safety helps protect our guests and staff while reducing emergency risks,” Ben concludes.
Thank you, Massachusetts Boathouse Teams!
This near-drowning incident is a powerful reminder of the importance of ongoing CPR and emergency training for all staff at Massachusetts Boathouses. Our deepest appreciation goes out to the quick thinking and bravery of Cole and Maddie, and the support from CJ and Ben, a life was saved, highlighting the strength of a well-prepared and dedicated team.
