Author Archives: Quinn Pochekailo

Guest Services, Inc. is proud to announce the promotions of Chris Bloyer, Joana Vasilescu, and Brandy Frederich to Vice President roles. These strategic appointments represent a significant step forward for the company, signaling a continued commitment to innovation, excellence, and sustainable growth.

“I am privileged to work with such an amazing leadership team,” says CEO Nico Foris. “Chris, Joana, and Brandy each embody the passion and purpose that define Guest Services, and their vision will be instrumental in shaping our future.”

Congratulations to Brandy, Chris, and Joana on their well-deserved promotions. We look forward to their continued success!

Brandy Frederich, Vice President of Hospitality

Brandy Frederich has been integral to elevating visitor experiences at key properties since 2016, including Mount Rainier and Pfeiffer Big Sur. Under her leadership, Guest Services has strengthened partnerships, significantly increased revenue, and enhanced its e-commerce and retail offerings.

“Brandy’s deep understanding of hospitality and her dedication to community engagement have made her an essential part of our success,” Nico adds. Brandy, who has over 25 years of experience in hospitality and park concessions, will now oversee an expanded portfolio of national and state park properties.

Chris Bloyer, Vice President of Operations

Since joining Guest Services in 2022, Chris Bloyer has overseen operations at some of America’s most beloved national parks, museums, and iconic destinations. His notable projects include launching Bar Americano on the National Mall, Catboat Pizza in Alexandria, and competitive rowing programs at Columbia Island.

“Chris’s ability to build successful partnerships and enhance guest experiences has already had a huge impact,” Nico says. With more than three decades of experience, including previous roles with Georgetown University and the Washington Commanders, Chris brings extensive expertise in operational management and strategic growth.

Joana Vasilescu, Vice President of Condominium and Property Management

Joana Vasilescu has significantly expanded the condominium and property management division in Naples, Florida, since joining Guest Services in 2022. Her dedication to operational excellence and resident satisfaction has strengthened the company’s position in a critical market.

“Joana’s passion for exceptional service sets a high standard for our entire team,” says Nico. With previous leadership roles at Marriott International and Equity Lifestyle Properties, Joana’s expertise in client relations and quality assurance positions Guest Services for continued expansion and success.

Everglades Florida Adventures is known for unforgettable experiences deep in the heart of Everglades National Park. We spoke with Phil Williams, General Manager, who shared insights into what makes this property so special and gave us a glimpse into exciting new developments on the horizon.

An Iconic View from the 10,000 Islands Tower

A must-see landmark, the 10,000 Islands Observation Tower, built in 1984 by Thomas Mitchell, rises 75 feet above the Everglades landscape. “It takes exactly 120 steps to reach the top,” says Phil. “And when you get there, you’re rewarded with breathtaking views of the 10,000 Islands and Chokoloskee Bay.”

Adventures on Land and Water

Everglades Florida Adventures provides an array of experiences to help guests immerse themselves in this unique ecosystem:

• 10,000 Islands Catamaran Tour: “This three-hour tour aboard our 45-foot catamaran departs twice daily, guiding visitors through the serene Faka Union Canal into pristine wilderness,” Phil explains. Guests can expect close encounters with dolphins, manatees, alligators, and countless bird species.
• Mangrove Wilderness Tour: Guests navigate deep into the iconic mangrove tunnels on this 1-hour and 45-minute guided exploration. “Our expert guides reveal the hidden beauty and complexity of these remarkable ecosystems,” Phil says. “It’s an unforgettable way to experience the Everglades.”
• Kayak and Canoe Rentals: For visitors looking for a more personal adventure, rentals are available by the hour or day. “Whether you’re exploring winding mangrove pathways or embarking on a multi-day expedition, we offer easy access to unforgettable paddling routes,” he adds. Guests can also reach any of Everglades National Park’s 46 backcountry campsites directly from their rental location.

Enhanced Retail Space, Better Guest Experience

Recent renovations have significantly improved the retail space following challenges from hurricanes. “After Hurricane Ian, we rebuilt thoughtfully,” says Phil. “We flood-cut our retail area at four feet, replaced drywall with waterproof concrete board and tile, elevated electrical wiring, and installed epoxy flooring. These upgrades make cleanup after storms much easier, and our new store layout provides guests with a better shopping experience overall.”

Looking Toward an Exciting Future

Phil is enthusiastic about upcoming developments at Everglades Florida Adventures. “We’re eagerly awaiting the opening of the new National Park Visitor Center right across the street, which will significantly boost our area’s foot traffic,” he shares. “We’re also exploring possibilities like adding campground and RV sites on our property. There’s a lot to look forward to!”

We appreciate Phil and the Everglades Florida Adventures team for their dedication to creating exceptional visitor experiences and preserving the natural beauty of the Everglades.

At Mt. Rainier National Park, the culinary landscape is transforming under Chef Rudolfo Martinez, the new Park Executive Chef. With nearly two decades of experience in chef-driven establishments and notable roles at Hyatt, Thompson Hotels, and Yellowstone Park’s Lake Yellowstone Hotel, Chef Rudolfo brings a wealth of expertise to his position. His arrival was recently celebrated in a special feature by Visit Rainier, spotlighting his culinary vision for the park.

From Culinary Roots to Mountain Peaks

Chef Rudolfo’s passion for the culinary arts has been a driving force throughout his career. His journey has led him to focus on whole-unit management, culminating in his role as Food and Beverage Director at Lake Yellowstone Hotel, renowned as one of the most prestigious hotels in the park system. Now at Mount Rainier, he aims to blend his fine dining background with the park’s unique environment.

“I’ve spent most of my career focusing on higher-end dining and connecting with local communities,” Rudolfo explains. “It’s about bridging the gap between farm-to-fork and making it accessible for everybody.” He will be responsible for managing and driving all aspects of F&B at Mt. Rainier National Park including:

• Menu Development: Crafting menus that emphasize local and sustainable ingredients, reflecting the flavors of the Pacific Northwest.
• Community Engagement: Building relationships with local farmers and producers to source fresh, organic produce for the park’s dining venues.
• Guest Experience: Designing special events and themed dining experiences that celebrate the region’s culinary heritage.
  

Farm-Fresh and Community-Centered

One of Chef Rudolfo’s notable initiatives is collaborating with nearby sustainable farms located minutes from the park. By integrating their organic produce into the menus at Paradise Inn and National Park Inn, he plans to enhance the dining experience with fresh, local flavors.

“We have a great organic, sustainable farm just five minutes down the road,” says Rudolfo. “We’ll be utilizing their produce to supplement our broadline suppliers. It’s about focusing more on quality, local food, and truly connecting with the community.” Additionally, Chef Rudolfo plans to introduce:

• Themed Dining Events: Special offerings like Prime Rib Fridays at National Park Inn to attract both visitors and local residents.
• Culinary Partnerships: Collaborations with local vendors, such as Rainier Beer, to host events featuring yard games and tastings, enriching the guest experience beyond the trails.
  

“We have a few different activations planned for the season,” he adds. “Whether it’s specials like prime rib or unique events at Paradise Inn, we’re creating memorable experiences.”

Nature-Inspired Culinary Experiences

Chef Rudolfo is enthusiastic about the opportunities that lie ahead in 2025. He envisions Mount Rainier’s dining venues as destinations that not only provide delicious flavors but also connect guests to the local community and environment.

“I came here because I see opportunities to grow, both professionally and personally,” Rudolfo shares. “I hope my role becomes a fixture within this community, connecting our culinary offerings with the natural environment around us.”

Plans include hosting chef dinners at local farms and organizing events that celebrate the region’s agricultural roots. A smaller version of this vision will be showcased on Earth Day, with a special three-course menu featuring local, sustainable ingredients.

Living in an RV at the base of the mountain, Chef Rudolfo fully immerses himself in the natural beauty of the area, drawing inspiration from his surroundings. “I’m getting the full experience,” he laughs. “I’m waking up to owls and snow in the middle of the night. It’s truly unique here—world-class mushroom foraging is literally right across the street.”

His commitment to sustainability, community involvement, and culinary excellence positions Mount Rainier National Park’s dining services for a vibrant and flavorful future.

We extend our gratitude to Chef Rudolfo and the entire Mount Rainier team for their dedication and creativity, which continue to make the park a memorable destination for guests from around the world.