MODERNIZED TRAINING
The corporate HR team works diligently to maintain rigorous training programs that are constantly updated and overseen by leadership, and that address potential social boundaries as well as communication issues.
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CULTURE & DIVERSITY
Guest Services understands the power of cultivating a strong internal community and believes in strategically aligning the needs of the company with the needs of its team members.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Our DEI Mission & Strategy
As a people-first company rooted in strong, positive, inclusive values, the culture of Guest Services extends beyond providing excellent service to our guests. Our culture is built through hiring a diverse body of individuals with high integrity, investing in our team members’ futures, and having zero tolerance for violations of equal employment laws and regulations. We do this by partnering with our employees and customers to positively impact the communities in which we operate while fostering a culture that champions diversity, promotes equity and sustainability, and celebrates inclusion.
As one of the highest priorities of Guest Services’ leadership; our Diversity, Equity, and Inclusion Staff Advisory Council (DEISAC)’ and our Employee Resource Groups, we are committed to maintaining and always advancing these initiatives among our workforce, customers, and our wider communities as part of our long-term DEI strategy.
A Voice At the Table
On a quarterly basis, our Diversity, Equity, and Inclusion Staff Advisory Council (DEISAC) brings a diverse group of talented minds from within our organization and across the country together to discuss prevalent social issues, create action plans, and elevate successes. It’s a proactive measure taken to improve upon our foundation where all are welcome, appreciated, and given a fair chance.
EMPLOYEE RESOURCE GROUPS
Building a sense of community, trust, and support has always been at the heart of our people-focused approach. Within our Employee Resource Groups (ERGs), members have the opportunity to develop leadership skills; have a place to be seen, heard, and valued; connect with other individuals from similar backgrounds, and drive creativity for company-wide innovations.
GOVERNANCE AND ACCOUNTABILITY
Our DEISAC, ERGs, and other DEI initiatives are measurable and transparent. All communications pertaining to these groups and initiatives are disseminated throughout the organization with direct lines to our CEO.
INITIATIVES & EMPOWERING RESOURCES
From sustainability programs to unconscious bias training to internal communication channels, our corporate infrastructure is constantly being fortified with powerful solutions to address the needs of our team members, communities, organizations we operate on behalf of, our planet, and our guests.
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