Musical Instrument Museum Wins 2023 Q Award
February 20, 2024 | People Spotlights
Congratulations to Thomas Painter and the Guest Services team members at the Musical Instrument Museum (“MIM”) in Phoenix, Arizona! The Q Award is presented to the unit that receives the highest Quality Assurance score in the Company. The MIM operations received an outstanding total score of 96.3%.
MIM is only 14 years old, but rates as one of the most unique and most visited attractions in Arizona. At over 200,000 square feet and a collection of more than 13,400 instruments and associated objects, MIM is the largest museum devoted to the art of the musical instrument.
To highlight the success achieved this past year at MIM, our Insider team met with Joe Van Hooser, Managing Director of Food & Beverage to discuss how the MIM team does such an excellent job keeping their quality assurance scores high.
Joe also discussed his confidence in Thomas Painter, the General Manager of F&B at MIM. “Thomas has been a breath of fresh air since his hire in early 2022. He is a true professional, extremely knowledgeable, and has a vast amount of experience. A golden shoo-in for MIM,” says Joe.
We also met with Thomas, who added, “Achieving the score was a goal from the outset of my tenure here. As a matter of fact, in early 2022, when Joe Van Hooser shared the Q Award parameters with me, I boasted that we would win that award in 2024. Typically, I am not so boastful, but I am constantly trying to set high standards for our team and felt that we were onto something with a very strong core.”
When asked if there is anything he is looking forward to in 2024, Thomas said, “Yes! More growth in all outlets and more creative GSI-initiated events like our Wine Dinner. This year we will explore Dinner Shows on the Main Courtyard at MIM and Seasonal Jazz Brunches.”
We’d also like to list the Honorable mentions of units below which scored 95% and above in 2023. In addition, there were a total of 48 units that scored 93% or above.
Callville Bay Food and Beverage, NV
Cottonwood Cove Retail, AZ
Willow Beach Recreation, AZ
Echo Bay RV Village, NV
Fletchers Cove Boathouse, D.C.
Cottonwood Cove Recreation, AZ
Cottonwood Cove Dining, AZ
Lincoln Memorial Retail South, D.C.
Callville Bay Retail, NV
Weeki Wachee State Park Rentals, FL
Lincoln Memorial Retail North, D.C.
Willow Beach Retail, AZ
Temple Bar Retail, AZ
Rainbow Springs State Park Boat Rentals, FL
Watkins Glen State Park Lower Café, NY
Rainbow Springs State Park Tube Rentals, FL